• Free Standard Shipping orders $75+
  • Choose Standard or Express Shipping
  • Standard Shipping 4-6 Days ($5.95)
  • Express Shipping 2 Days ($15)
  • Shipping via UPS, Fedex or DHL
  • 28 Day Refund Guarantee

After your order:

  • Order Fulfilled
  • Delivered by UPS, DHL or Fedex
  • Shipping and Tracking e-mailed
  • Returns to our USA Warehouse
  • 28 Day Refund Guarantee

Delivery Times:

Please allow us 2-3 days to fulfil your order at this busy time of year. Delivery times vary between 2 and 5/6 days - depending on which option you choose and in which state you live. Express Delivery is normally 2 days. Deliveries occur Monday to Saturday. All orders are fully trackable via a tracking link which we'll email to you once your order has dispatched.

Order & Delivery Tracking:

We'll send you a confirmation email with the tracking number and shipping confirmation.  You can also track your order via web tracking.  

28 Day Refund Guarantee:

No problem, we'll happily send you a Free replacement for a better size or style. You can easily return an item back to our USA warehouse using our Returns Page here.

Please let us know within 14 days of receiving your order if you would like to return it. Returned items must be in a sellable condition (see below).  Any item purchased as part of a sale is final and can be returned for a store credit or exchange only.  

Items eligible for refunds or exchanges:

All returns items need to be in a sellable condition. Sadly we are not able to refund any charges to ship the items back to us or the original shipping to you if you paid for this separately. If an item is received as "Defective" or "Customer Damaged" or does not have original product packaging included, we will not be able to offer a refund or store credit. Items would be classified as 'Customer Damaged' if they have been used, contain traces of chemicals or substances or traces of pet hair.  If any items are received as damaged or customer damaged, the items will be disposed of.  

How do I return an item?

We’ll send you a Pre-Paid Returns label for all returns.
Please visit the Return an Item page to return an item.
Please notify us that you would like to return an item for a refund within 14 days of receipt. All returned items must be in a sellable condition (see below). Please note, if a return is submitted for exchange or store credit, but refund is then requested, the prepaid label cost will be deducted from your refund.

Refund processing:

You should expect to receive your refund within 5 working days of your item being processed in our warehouse. Please allow up to 2 days for items received in the warehouse to be processed and the return to be approved.  From the day when your refund is processed, your bank may take up to 3 working days to credit the funds into your account.